The return of the product is free from all over Greece if it is made within 14 days from the date of receipt. Returns can be made after 14 days and within 30 days only at your own expense.
The reasons why you can return a product are:
1. There is a construction defect.
2. It is a different design from the one you ordered.
3. You can also return one product because you want to replace it with another. In this case only you will be charged with the cost of transporting your return.
For cases 1 and 2, if you do not want to replace the product with a manufacturing defect or the wrong product you received, you have the right to claim your money back, less shipping costs.
For cases 1 and 3 there is no refund. However, we will send you electronically a coupon with the value of the product you returned to us in order to use it in your future order.
Fill in the form on the contact page to initiate the product return process. Alternatively you can send us an e-mail at firstname.lastname@example.org or call us at 24310 26623.
As soon as we receive your return request, we will process it and the courier company will immediately come to the address you have stated to receive the product. You should be aware that if you do not notify us in one of the above ways, the return of your product will not be accepted by the courier company.
Prerequisites for the return of the product are the following: The product must be in its original condition, must not be used, must be in its original packaging and must always be accompanied by proof of purchase.
In case your product is deemed unsuitable to return to our warehouse (due to use or misuse) then it will be returned to you again.
In case of an order that requires special construction, no refunds are made for money or products.